Telehealth is face-to-face video that allows clients to have appointments in real time through confidential video conferencing. While we continue to have face-to-face appointments, we have expanded our services to offer telehealth visits

If you are interested in telehealth services, an agency clinician will assess to determine if it is clinically appropriate for you to receive services through telehealth. If you prefer to receive services in person, you will be provided with an in person appointment. When services are being provided to a child or youth, a caregiver must be present to assist in effectively engaging in services.

What Equipment do I need?

You will need a computer, laptop, tablet, or smartphone. Your device will need a camera, microphone, and a strong internet connection. If you do not have access to the equipment needed for telehealth you will need to attend your appointment in person.

How do I Connect?

The Guidance Center uses a confidential audio/video platform, or Zoom. Depending on your clinician, our staff will send you information on how to connect through one of these platforms.

Your clinician or their support staff will help troubleshoot any technology challenges. Contact information (phone/e-mail) will be shared ahead of time in case your session should be discontinued or need to be rescheduled.


The laws that protect the confidentiality of your information in face-face visits or sessions also apply to telehealth visits. The information disclosed by you during the course of your visit or therapy session is generally confidential. However, the mandatory reporting exceptions to confidentiality that apply in face-to-face sessions also apply to telehealth. If during a telehealth visit, your clinician suspects that you are at imminent risk for harming yourself or others, your clinician is required by law to contact the authorities to ensure safety. It is your responsibility to ensure the confidentiality of your appointment in the environment in which you participate. Depending on circumstances your provider may also elect to reschedule your appointment due to certain circumstances.


Your insurance will be billed as it is during face-to-face visits or sessions. Any copayments associated with your insurance will be billed to you.  If your insurance is found to be inactive or does not cover telehealth services, you are fully financially responsible for the expenses of the visit or session.

Tips for Telehealth:

  • Video telehealth connection should be initiated at least 15 minutes prior to the appointment to ensure your equipment is working properly
  • Be in a private area where you will not be interrupted
  • Have your camera and sound turned on
  • Avoid any distracting noises
  • Participate as if you were in a face-to-face appointment